Uncategorized

Business Process Analysis, Lean Six Sigma, Workforce Analysis

The US Army Force Management Support Agency develops, produces, maintains, updates and distributes the Army’s organizational requirements and authorization documents and essential force management data. DPI supported a business process analysis to identify process improvements that were objective, rigorous and quantitatively based.

With DPI USAFMSA:

• Identified non-value added process steps
• Defined technology automation and process improvements
• Analyzed the workload demand and workforce supply

Internal Controls, Enterprise Risk Management, Change Management, Strategic Communications, Training

HUD’s Office of Public and Indian Housing (PIH) is responsible for administering and managing a range of programs, including the Public Housing Operating Fund, Public Housing Capital Fund, and Housing Choice Vouchers. These programs provide funding and regulatory oversight to approximately 4,100 Public Housing Authorities (PHAs), which in turn provide affordable housing to nearly 3.5 million lower-income households across the U.S. To help manage the risks associated with its public housing programs. PIH is in the process of developing and implementing an Enterprise Risk Management (ERM) program. DPI supported PIH with the design and implementation of its ERM program.

With DPI HUD:

• Formulated a change management, strategic communications, and stakeholder outreach plan
• Formulated SOPs and business processes to implement risk management processes related to the ERM program
• Designed curriculum and delivered training at HUDs 10 regions

Disaster response including logistics for conferences, meetings, trainings, and emergency deployments of HHS response teams

ASPR is a leader in preparing the nation and its communities to respond to and recover from public health and medical disasters and emergencies. ASPR is the principal adviser to the HHS Secretary responsible for providing integrated policy coordination and strategic direction with respect to all matters related to public health, medical preparedness, and deployment of the federal response for public health emergencies and incidents.

With DPI ASPR:

• Mobilized HHS response teams for scheduled events such as the 2015 papal visit and emergency deployments such as the Ebola outbreak in Africa
• Planned and executed comprehensive schedules that account for all transportation details, including coordination of team schedules, teaming, signage, onsite management, and radio communication
• Coordinated planned and emergency deployment and after action reports (AAR)

Training services

The DOT Civil Rights Learning Center (CRLC) is a collective initiative developed to foster continuous learning of the highest quality for DOT employees, recipients of DOT financial assistance, contractors, and stakeholders. The CRLC assists stakeholders with exploring, integrating, and applying civil rights learning to their work and their community. DPI produced and deliver training in support of the CRLC launch.

With DPI the CRLC:

• Communicated to CRLC participants the importance of a team decision support processes to include diverse perspectives and points of view
• Discussed the use of decision support software on training for the Office of Civil Rights on decision support during the DOT Civil Rights Symposium
• Provided exercises for criteria and scoring methods during the training

Training services

The FAA strives to reach the next level of safety, efficiency, environmental responsibility and global leadership. The FAA recognizes that success depends on the respect, diversity, collaboration, and commitment of its workforce.

With DPI the FAA:

• Designed a training workshop in cross-cultural communication for the National Association of Hispanic Aviation employees

• Delivered consecutive interactive training sessions for the annual meeting

Program Management Services, Business Process Analysis, Human Resources Support, Technical Writing, Safety Management Support, Research and Development Management, Financial Management

The FRA enables the safe, reliable, and efficient movement of people and goods for a strong America, now and in the future. DPI has supported RPD, RRS, and RAD offices.

With DPI the FRA:

• Conducted business process analysis and a workforce assessment to assess adequate number of resources to ensure successful project development and delivery

• Supported resource allocation and technical writing in support of applied science in rail technology

• Automated internal processes related to financial planning and control and maintained databases

Procurement and materials management support, standard operating procedures (SOP) creation, and business process analysis, data management 

The Maryland Transit Administration (MTA) is a division of the Maryland Department of Transportation. MTA operates Local and Commuter Buses, Light Rail, Metro Subway, Maryland Area Regional Commuter (MARC) Train Service, and a comprehensive Paratransit (Mobility) system. MTA provides safe, efficient and reliable transit across Maryland with world-class customer service.

With DPI MTA:

• Revised and updated transportation operational Standard Operating Procedures

• Provided Transit Business Planning and Management Services

• Supported the development of MTA’s asset database and analyzed spreadsheet data via pivot tables, filtered, categorized, and coded of over 2500 unique assets

Training development, Asset Management, Decision Support

The National Transit Institute, at Rutgers, The State University of New Jersey, promotes, develops, and delivers high quality programs and materials through cooperative partnerships with industry, government, institutions, and associations. The NTI serves as a catalyst for enhancing skills and performance in public transportation. DPI Conducted research and designed a training module on tools and techniques for asset management with emphasis in the use of technology.

With DPI NTI:

• Documented the benefits of using technology for asset management efforts such as integration of data and business processes, generation of automatic data, ability to record data in the field, and visualization tools to support analysis
• Provided best practices in using decision support tools for trade off analysis and executive decision making
• Conducted interviews with 5 transit agencies and documented challenges and barriers to asset management technology implementation and best practices in asset management implementation

Grants management, acquisition support, contract closeout for IT programs, financial reconciliation, document management, technical writing

WMATA (Metrorail and Metrobus) serves a population of approximately 4 million within a 1,500-square mile jurisdiction with 91 stations and 117 miles of track. DPI has supported WMATA since 2010.

With DPI WMATA:

• Managed databases, analyzed and maintained large data sets tailored to financial analysis of safety and security grants, produced quarterly reports, and provided audit support
• Digitized more than 2000 contract records
• Reconciled almost $2 billion in drawdowns and closed out 70 grants

Cybersecurity, Program Management, Requirements Management, Risk Management, Acquisition Review Process, SharePoint, Software Development 

NPPD leads the national effort to protect and enhance the resilience of the nation’s physical and cyber infrastructure. Our infrastructure is vulnerable to an ever-evolving range of threats, from terrorist or cyber attacks to natural disasters, like hurricanes or floods. NPPD reduces the risks from these threats, and making our physical and digital infrastructure more resilient and secure.

With DPI NPPD:

• Performed configuration of the SharePoint Master page, improved functionality, and created web parts for review and testing of new business management tools
• Created policy risk management documentation
• Provided systems security support including information assurance, security artifact creation and review efforts, data security, security architecture, testing and risk management to ensure compliance