Enhancing the Use of Data for 911 Services
The ability to dial 9-1-1 to request emergency help is often presumed without question. It has always been known that by dialing those three digits, immediate assistance can be requested and everything may work out. But the provision of 911 services is complex—911 service delivery requires the use of an intricate network of technologies, the support of a resilient and compassionate workforce, and the intelligence that only 911 data can provide. Additionally, 911 programs vary in how they are structured and governed, which can make it challenging to coordinate or facilitate nationwide transition to Next Generation 911 (NG911) capabilities.
Over the past years, DPI and its partner, Mission Critical Partners, has supported the Department of Transportation National Highway Traffic Safety Administration’s (NHTSA’s) efforts toward helping the 911 community evolve. Currently, as part of the 911 DataPath Initiative, DPI is helping the NHTSA develop resources about the collection and sharing of 911-related data. Optimizing data exchange and analysis for 911 systems is more important and timelier than ever. For example: days, months, and years from now, the 911-related impacts of COVID-19 will need to be assessed. This is truly needed today—proper detail about call volumes, response times, overflow estimates, and a host of other factors are crucial for ensuring 911 centers are sufficiently staffed and supported by optimal systems, policies, and procedures.
The DPI team has just concluded the collection of public feedback on two 911 data resources that were informed by 911 community stakeholders:
1. The 911 Data Dictionary: Administrative Data for 911 Decision-Making—A dictionary of data element names and definitions that will help 911 systems communicate and relate to one another in a consistent manner, and
2. The 911 DataPath Implementation Framework—A blueprint the 911 community can use to help automate the exchange of data from one 911 system to another.
Feedback received has been positive and the resounding message received from the 911 community is to keep charging ahead. Over the next few weeks, DPI’s team will finalize the 911 Data Dictionary and the 911 DataPath Implementation Framework documents, which will eventually be available to the public.
Stay tuned for the upcoming release of the final resources! In the meantime, learn more about 911, the National 911 Program, and the 911 DataPath Initiative at https://www.911.gov/project_strategicplanningfor911data.html.
“We at DPI feel a deep sense of duty as we conduct this work. Contributing to the safety and well-being of U.S. communities is why we do what we do and we’re honored to play our part.” – Andrea Stone, DPI Founder & Chief Executive Officer
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